This return and refund policy indicates the context in which you are eligible for a return and/or a refund on your order. This policy covers our online sales.
If you have any question that is not covered by this policy, you may contact our customer service and support team directly through live chat or email.
How many days do I have to return my item?
We understand that you might change your mind. As such, you can return any item ordered, and must be returned in an unused and unopened state within 14 days of delivery. The 14-day window starts on the day you effectively receive the item at your delivery location.
If the product is returned in a condition which is not fully resaleable or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item.
If you pass that date we offer an extra 14 days to return the item in exchange for a coupon valid 1 month.
To notify us of your return, please contact our customer support team through live chat or email.
Once we are informed of your intent to return your order, you will have 14 days to send us back
Do I need to cover the return shipping cost?
We cover easy and free returns for all UK orders over £75. For all orders below that price, you will have to cover the price of the return. Please make sure you include your order number and contact details within the parcel.
What type of refund can I expect?
If you return your order within the 14-day window aforementioned, we will refund you by the method you paid.
When will I receive my refund?
We will proceed with the refund within 14 days of receiving your cancellation request. We might however delay the refund If we haven’t received the item within that time window, or we don’t receive evidence that the item was returned.
How much will the refund be?
The refund will cover your order amount including shipping cost, unless you have chosen a non-standard delivery method such as expedite or express shipping.
We may not refund the shipping cost for orders that are partially returned.
For any question regarding our return policy, please reach out to our customer service team through live chat or email.
Returns Policy for Essential Oils, Medical Products & Scalpel Blades
Our returns policy only covers products that have been unopened. If 30 days have passed since your purchase (or the bottle or bag has been opened) unfortunately we are unable to offer you a refund or exchange (due to the nature of our ingredients)
To be eligible for a refund or credit please send us pictures along with information on your item to support